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Friendly people that you can always count on!

112 Main St.
w Springfield, OR 97477 w 541-747-2002


Phone: 541-747-2002

 

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Code of Ethics

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Automotive Service AssociatonNorm's Auto Repair is a Member of the Automotive Service Association and subscribes to the following business practices:

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To perform high quality repair service at a fair and just price.

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To use only proven merchandise of high quality distributed by reputable firms.

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To employ the best skilled technicians obtainable.

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To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts.

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Replaced parts may be inspected upon request.

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To have a sense of personal obligation to each customer.

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To promote good will between the motorist and members of the association.

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To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

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To offer the customer a price estimate for work to be performed.

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To furnish or post copies of any warranties covering parts or services.

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To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

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To notify the customer if appointments or completion promises cannot be kept.

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To maintain customer service records for one year or more.

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To exercise reasonable care for the customer's property while in our possession.

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To maintain a system for fair settlement of customer's complaints.

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To cooperate with established consumer complaint mediation activities.

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To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

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To uphold the integrity of all members of the Automotive Service Association.


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