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To perform high quality repair service at a fair and just price.
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To use only proven
merchandise of high quality distributed by reputable firms.
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To employ the best
skilled technicians obtainable.
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To furnish an itemized
invoice for fairly priced parts and services that clearly
identifies any used or remanufactured parts.
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Replaced parts may be
inspected upon request.
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To have a sense of
personal obligation to each customer.
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To promote good will
between the motorist and members of the association.
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To recommend corrective
and maintenance services, explaining to the customer which of
these are required to correct existing problems and which are for
preventive maintenance.
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To offer the customer a
price estimate for work to be performed.
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To furnish or post
copies of any warranties covering parts or services.
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To obtain prior
authorization for all work done, in writing, or by other means
satisfactory to the customer.
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To
notify the customer if appointments or completion promises cannot
be kept.
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To maintain customer
service records for one year or more.
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To exercise reasonable
care for the customer's property while in our possession.
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To maintain a system
for fair settlement of customer's complaints.
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To cooperate with
established consumer complaint mediation activities.
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To uphold the high
standards of our profession and always seek to correct any and all
abuses within the automotive industry.
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To uphold the integrity
of all members of the Automotive Service Association.
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